The Airbnb welcome book your guests actually read

What to include in an Airbnb welcome book

A good welcome book covers the practical things first and the charming things second. Guests scan looking for an answer, so put the details they need in the first screen and the local flavour underneath.

• Wi-Fi network name and password (tap to copy)
• Check-in instructions: door code, lockbox, parking, luggage
• House rules: quiet hours, smoking, pets, extra guests
• How things work: heating, AC, dishwasher, TV, washing machine
• Check-out steps and exact time
• Emergency contacts and nearest pharmacy or hospital
• Local recommendations: restaurants, beaches, grocery stores, transport
• Optional extras you sell: late check-out, airport transfer, mid-stay cleaning

Digital welcome book vs. printed binder

A printed binder is out of date the day your Wi-Fi password changes, and it only exists inside the apartment. A digital welcome book lives behind a QR code and a link you can also send in your Airbnb message thread — before arrival, when guests are actually planning.

• Change the door code once instead of reprinting ten pages
• Send the same link pre-arrival so guests arrive prepared
• See how many guests actually opened it
• Works on every phone — nothing to install

How to make yours in about two minutes

ScanStay asks for your listing details, builds the page, and gives you a printable QR poster for the fridge or the entrance table. You can import most of the content straight from your Airbnb or Booking.com listing instead of typing it again.

• Create your property and import listing details
• Fill Wi-Fi, check-in, rules and your favourite local spots
• Pick a theme that matches your place
• Print the QR poster and publish — guests scan and read

Why hosts see fewer messages

Most guest messages are repeat questions. When the answer is one scan away — in the guest's own language — those messages stop arriving, reviews mention how easy the stay felt, and your evenings stay yours. Hosts using ScanStay also add paid extras to the same page, so the welcome book quietly earns instead of just informing.