The vacation rental welcome book guests read on arrival

What makes a vacation rental different

In a whole home there's more to explain and no reception to ask. Pool covers, BBQs, well water, septic tanks, log burners, gates, alarm codes, bin days — all things a guest can genuinely get wrong. Your welcome book is the substitute for standing there and showing them.

• Outdoor gear: BBQ, pool, hot tub, garden furniture
• Utilities that behave differently: septic, well water, log burner
• Gates, alarms and multiple keys
• Bin days and recycling rules
• Nearest supermarket, pharmacy and petrol station with distances
• What to do if the power or water goes out

The structure that works

Front-load anything a guest needs in the first hour, then everything they need across the week. Guests scan for one answer and leave — they don't read top to bottom.

• Arrival and entry, with a map pin and parking
• Wi-Fi network and password
• House manual: heating, hot water, appliances, outdoor equipment
• House rules and quiet hours
• Check-out steps and time
• Emergency contacts and local services
• Restaurants, beaches, hikes, markets and a rainy-day plan

Manage several properties without repeating yourself

Each property gets its own welcome book, QR code and analytics. Duplicate a property you've already set up and change the details rather than starting from an empty page — most owners get a second listing live in a couple of minutes.

Sell the extras guests already want

In vacation rentals, extras are often the difference between a good month and a great one: mid-stay cleaning, late check-out, airport transfer, a stocked fridge on arrival, a boat trip with a local operator. Add them as tappable items with your own prices and take requests through the welcome book.