Below is the full structure of a welcome book that answers guest questions before they ask — section by section, in the order guests actually read. Copy it into a document, or let ScanStay build it as a mobile page behind a QR code with the sections already in place.
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Open with two sentences of warmth, then the three things every guest hunts for. Example: “Welcome to [property name] — we're glad you're here. Everything you need is on this page; message us any time.” Then immediately: Wi-Fi network, Wi-Fi password, door code.
Write it as steps, not paragraphs. Guests read this with a suitcase in one hand.
Keep them short and neutral — the tone matters more than the list. Cover quiet hours, smoking, pets, parties and maximum occupancy, plus anything specific to your building or local regulations.
This is the section that removes most late-night messages. One short line per item, with a photo when a switch or panel isn't obvious.
Five to ten places, each with one honest sentence about why you'd go. Guests trust “our neighbour makes the best breakfast on the street” far more than a list of top-rated pins. Group them: coffee and breakfast, dinner, groceries, beach or park, one thing to do on a rainy day.
Exact time, where to leave keys, and a two- or three-item list of what to do (start the dishwasher, take out rubbish, close windows). Finish with a friendly nudge to review the stay.
Your phone number and messaging preference, the local emergency number, nearest pharmacy and hospital, and who to call for building issues like water or power.
If you offer late check-out, an airport transfer, a mid-stay clean, a crib or bike rental, list them here with a price. A welcome book is the only page guaranteed to be read by every guest — it's the best place to sell an upgrade. ScanStay lets guests order and pay for these directly on the page.
The structure above is the template — copy it into any document. Most hosts skip the PDF entirely, because a printed book goes out of date the first time a code changes; ScanStay builds the same structure as a page guests open by scanning a QR code.
Long enough to answer everything, short enough to scan. Keep each section to a few lines and use bullets — guests skim on a phone.
Keep the content digital and print only the QR poster. You get one page to maintain instead of ten to reprint.
Yes. ScanStay translates your content into 16 languages and shows each guest their own.
ScanStay creates every section above as a mobile page with your details and a printable QR poster.